Player Privacy Policy
This Privacy Policy explains how we at Goldbet collect, use and protect the personal information you provide when using our online casino, sportsbook and related services. We respect your privacy and set out below the types of data we process, why we process it and how you can manage your information.
Types of data we collect
Personal data
When you open an account or contact us we may collect personal details such as your name, date of birth, address, email, telephone number and payment details. For verification and anti-fraud checks we may also ask for identity documents, proof of address and source-of-funds information where required to process withdrawals.
Technical data
We collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system and general location. This helps with site security, troubleshooting and improving performance.
Transactional data
We record activity on your account such as deposits, withdrawals, bets, game history, balances and timestamps. We also keep records of communications with our support team and any account settings you choose.
How we use your information
We use your information to create and manage your account, process payments, verify identity, prevent fraud and comply with legal obligations. Data is also used to provide customer service, investigate disputes and to improve site functionality. Where you have provided consent, we may use information for marketing and personalised offers; you can withdraw that consent at any time.
Data protection practices
Your information is held on secure servers and protected by technical and organisational measures appropriate to the sensitivity of the data. This includes encryption in transit, access controls and regular security reviews. Only authorised staff and contracted service providers may access personal data, and they are required to keep it confidential.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and to remember your preferences. Third-party services may place cookies for analytics and advertising. You can manage cookie settings through the banner on our site or via your browser controls, though disabling certain cookies may affect site functionality.
User rights
You have rights over your personal data, including the right to request access, correction, restriction of processing, erasure in certain circumstances, portability and to object to processing. You can also withdraw consent for marketing at any time.
Access, correction and deletion of data
To exercise your rights, you can update details in your account area or contact our privacy team at [email protected]. We may need to verify your identity before responding. Please note that in some cases we must retain certain information to meet legal and regulatory obligations, for fraud prevention or to resolve disputes.
Information sharing and third parties
We may share data with payment processors, identity verification and fraud prevention providers, service partners who support our operations and with authorities where required by law. We only share the data necessary for the service provided and require third parties to protect it under contractual terms.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make material changes we will publish an updated version on the site and notify account holders where appropriate. Please check this page regularly for the latest information.